Shipping Policy

Orders are processed in the order in which they are received and sent via USPS priority mail from Philadelphia, Pennsylvania. Please note, USPS priority transit times may differ per state; however, deliveries typically occur within 1 - 3 business days. During the busy holiday season, USPS may experience delays that are out of our control. 

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All orders are processed within 2 - 3 business days from the date of purchase. 

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Please note, we are not responsible for packages that are lost, stolen, or damaged during transit. However, we do understand situations may arise that are beyond control. If there is an issue with your order, please contact us immediately and we will try our best to accommodate you. Please refer to refund policy.

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If you have any addition questions or concerns regarding our shipping policy, please contact us at support@thehelencandle.com.

Thank you for shopping with The Helen Candle!